Terms of Service

Effective October 16, 2026

These terms apply when you use vitalconsulting.net or buy services from Vital Consulting LLC (“Vital Consulting”, “we”, “us”), a Florida limited liability company. By booking, paying for or using our services, you agree to them. If a signed proposal or order for your project says something different, the proposal or order wins for that project.

Jump to: Refund policy · Care and hosting · Text messages

1. Our services

We build websites, automations, integrations and custom software, and look after them afterward. What each project includes, its price and its timeline are set out in the quote, proposal, order page or checkout you accept (“your order”). Anything not in your order is extra, and we will quote it before we do it.

2. Payments

• Prices are in US dollars. Where a deposit applies, it reserves your project and is due before work starts. The balance is due when the work is ready to launch, before it goes live, unless your order says otherwise.
• Invoices are due on receipt unless they say otherwise. If a payment is more than 15 days late, we may pause the work, or the service, until it is paid.
• Monthly plans bill in advance, on the same day each month, to the card on file.
• Bonuses and free items in a promotion have no cash value, cannot be exchanged for money, and are not billed, now or later.

3. Refund policy

When work starts

Work starts at your kickoff call, or when we begin any work on your project if that comes first. We will not start without telling you.

Before work starts

Cancel in writing (email is fine) before work starts and we refund 100% of what you paid, to the card or account you paid with, within 10 business days.

Promotions

For our Black Friday 2026 offers, you may cancel for a 100% refund until 11:59 PM Eastern on Monday, November 30, 2026, as long as work has not started. After that date, or once work has started, payments are not refundable. Any bonus you received is cancelled with the order.

After work starts

• Amounts already paid are not refundable.
• If you cancel a project partway through, you do not owe for work we have not done, except amounts already invoiced or due under your order.
• If you paid a deposit and cancel before launch, the deposit is kept for the work done. We will hand over the work completed so far once everything owed is paid.

Monthly plans

• Care and hosting plans can be cancelled at any time. Cancelling stops the next charge. We do not refund the month already paid, and the service continues until the end of it.
• Monthly retainers need 30 days written notice. The month already paid is not refunded.

If we cancel

If we cannot finish your project for reasons on our side, we refund the part of what you paid that covers work we have not done.

Disputes and chargebacks

If something is wrong, please talk to us first. Most problems are fixed with one email. Filing a chargeback for work that was delivered as ordered may pause your services until it is resolved.

4. Your part

• Give us the content, access and decisions the work needs, and reply within a reasonable time.
• If a project sits waiting on you for more than 30 days, we may pause it and schedule it back in when you are ready. Promised dates move by the time we waited.
• You are responsible for the content you give us and for having the rights to use it, and for how you use the systems we build, including the messages you send through them and the laws that apply to them.

5. Ownership

• Once your order is paid in full, you own what we built for you: your website, its content, the automations in your accounts and the documentation. Host it with us or anywhere you like.
• We keep ownership of our own tools, code libraries, templates and know how that existed before your project or that we use across clients. Where any of it is part of your work, you get a permanent license to keep using it with that work.
• Third party software, themes, fonts, images and services stay under their own licenses and terms.
• We may show the work in our portfolio unless you ask us not to.

6. Care and hosting plans

The care and hosting plan is $100 a month unless your order says otherwise. It includes hosting, updates, backups, security patches, and up to 30 minutes of small edits a month (for example new hours, a price change or a photo swap). Unused minutes do not roll over. Anything bigger is quoted first. When a plan ends, we hand the site over to you or your new host on request.

7. Third party services

Our work often runs on services we do not own, such as Keap, website hosts, payment processors, Google, Meta and domain registrars. Their terms, prices and outages are outside our control. We are not responsible for their changes or failures, but we will help you work around them.

8. Text message program

Vital Consulting Text Updates. When you opt in, for example on our text updates sign up form, you agree to receive recurring marketing text messages from Vital Consulting at the number you provide: offers and promotions, such as our seasonal deals. Consent is not a condition of purchase. This program is for marketing messages only.

• Frequency: varies, up to 8 messages a month.
• Cost: message and data rates may apply. Check your mobile plan.
• Opt out: reply STOP to any message. You will get one message confirming you are unsubscribed, and no more after that. To join again, sign up again.
• Help: reply HELP, call (727) 674-1911 or email jrk@vitalconsulting.net.
• Carriers are not liable for delayed or undelivered messages.
• Your number and consent are never shared for anyone else’s marketing. See our Privacy Policy.

9. Our free tools

Our free website tools, guides and checkers are provided as they are, for information only. Use their results as a starting point, not as professional advice for your specific situation.

10. Warranty

We do our work carefully and professionally, and if something we built does not work as described in your order, tell us within 30 days of launch and we will fix it at no charge. Beyond that, our services are provided as they are, without other warranties, including any promise of particular rankings, leads, sales or results.

11. Limits of liability

To the extent the law allows, we are not liable for indirect or consequential losses, such as lost profits, lost data or business interruption. Our total liability for any claim is limited to the amount you paid us for the service the claim is about in the 3 months before it arose.

12. Governing law

These terms are governed by the laws of the State of Florida. Any dispute will be handled in the state or federal courts serving Pinellas County, Florida, after we have both made a good faith effort to settle it by talking.

13. Changes

We may update these terms. Changes apply to orders placed after the update. The terms in force when you placed your order apply to that order.

Contact

Vital Consulting LLC, 611 S Fort Harrison Ave #271, Clearwater, FL 33756
Email jrk@vitalconsulting.net · Phone (727) 674-1911